Terms & Conditions

Office hours
‍Our office is open from 9am to 5pm weekdays for all enquiries via email or phone.

1300 451 499 - hello@wefeed.com.au

‍Placing an order
‍You can place your order online, email us with a catering request or call us if you need some advice. Drop-Off catering orders need to be placed by 2pm for next day delivery. Note: It is at our discretion as to whether we can fulfill with orders placed after this time.

‍Delivery times

Delivered Orders - Due to traffic, weather and other circumstances cold food may arrive up to 60 minutes prior, and hot food may arrive up to 15 minutes prior, to the specified delivery time.



‍Minimum order for delivery
‍Weekday catering:
CBD – $100 (Free delivery for all orders over $100)

Weekend catering:
Weekend Orders – $500 ($20 delivery fee)

Please note there is a 10% surcharge for all weekend catering - Public holiday catering incurs a 15% surcharge

‍Payment
‍Our terms are payment by 2pm the day prior to delivery.
If you are a regular catering customer, we are able to set you up with 7-day terms, please contact us in advance to arrange this.


We accept VISA, Mastercard, AMEX & EFT payments. Credit card surcharge applies. All prices quoted exclude GST.

‍Order changes & cancellations
‍We will always do our best to accommodate any last-minute changes, but please let us know as soon as possible.
If you need to cancel an order, please let us know prior to 2pm the business day before. Cancellations after 2pm for the next business day delivery incur a charge of full amount. We are unable to accept cancellations on the day of delivery and as such the full amount invoiced will be payable.

‍Refund Policy‍
- Orders below $500 that are cancelled with 24hrs notice, are entitled to a credit note or a refund for the total amount paid.
- Orders above $500 that are cancelled with 48 hrs notice, are entitled to a credit note or a refund for the total amount paid.
- Cancellations without the proper notice period, are not entitled to a credit note or a refund.


- We are unable to accept cancellations on the day of delivery and as such no full or partial refund will apply.

‍Food safety
Catering items are intended to be eaten the day it is delivered.

Your catering can remain unrefrigerated for up to 4 hours before being consumed, or 2 hours if it’s going to be refrigerated to be served again later that same day.  

‍Dietaries & allergens
‍We cater for all dietary needs and will pack identified items separately and label them when requested.
Please email us for advice about adjusting or selecting products for dietary needs.

We use products containing all common allergens in our catering kitchen and while we take the utmost care isolating products and labelling, we cannot guarantee that any of our food is free of traces of any allergen, even when packed separately.

Address:

2/23 Foster St., Surry Hills  NSW 2010

 

Contact:

1300 451 499
hello@wefeed.com.au

 

ABN: 31 721 966 022